Delta UV EA-4H-10

Ultra Violet Generators for Pools and Spas

In cooperation with the U.S. Consumer Product Safety Commission, Neptune Benson is recalling the Delta UV model EA-4H-10 generator for use with a pool, spa or other product. A link to the CPSC announcement is available in the banner at the top of this page.

PHOTO: DELTA UV MODEL EA-4H-10 GENERATOR

If you have a model EA-4H-10 generator, and have not done so already immediately unplug the generator from its power source and stop using the generator. Instructions for how to disconnect the generator are available here and from a link in the banner at the top of this page and throughout the registration site.

Neptune Benson is offering the option of either replacing the generator or a refund of $900. To participate in this recall program for the generator, we ask that you complete this registration form.

Please note in order to complete the registration, you will need access to your pool or spa as well as a device that can capture and upload photos. When you are ready, hit the Register button below to get started.

Photo of Installed Unit

Please provide us with a photo that shows the Delta UV EA-4H-10 generator installed on your pool or spa.

The generator will be located in the area where the water supply is connected to your pool or spa. This will generally be below the water level of the pool or spa behind an access panel or skirting at the base of the pool or spa. Please refer to your Spa Owner’s Manual for instructions specific to your Spa Model.

See below for an example of a typical UV Generator Installation on a Spa Unit. If you are unable to capture a photo of the generator, please provide a photo of where the generator is located on the pool or spa.

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Photo of Manufacturing Plate

Next, please if possible, capture a photo of the Manufacturing Plate. The Manufacturing Plate is located on or inside the service door of the unit .

See below for an example of where to locate the Manufacturing Plate and the close-up photo we need.

Your photo should allow us to see the name Delta UV at the top and clearly read the Model number that begins EA-4H-10. If you are unable to see the manufacturing plate or capture a clear photo of it, we ask that you refer to your Spa Owner’s Manual and upload a photo of the Spa Model Number from your manual.

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If you are unable to capture a photo of the Manufacturing Plate, please fill out the comments box describing the obstacle.

Comments

Which remedy do you prefer?

Refund

Repair

Contact Information

Company Name

First Name

Last Name

Email

Verify Email

Phone

Street Address 1

Apt/Suite/Unit/Other

City

Country

Postal Code

Should the refund check be made out to the person listed above?

Is your generator mounted vertically or horizontally?

Mounted vertically

Mounted horizontally

Is there a clear path to the installed unit?

Yes

No

Comments

Will our technician have access to the unit during normal business hours - Monday through Friday 9am to 5pm?

Yes

No

What’s Next

Your claim will be assigned to an authorized service provider in your area (if available), to execute the replacement of your unit. Factory will notify you when authorized service provider is assigned. The authorized service provider will contact you directly to schedule an appointment when replacement units are available. If authorized service provider is not available, factory will contact you directly to work out arrangements for the replacement install of the unit.

Your unit will be replaced free of charge by an authorized service provider. Due to the heightened demand for ultraviolet technology and equipment in response to COVID-19, the timetable for Neptune Benson to execute the replacement is uncertain, and there could be delays between the receipt of this request and the service visit.

Please unplug the unit, keep it unplugged and not use the Delta UV unit again until it has been replaced.

Instructions for how to disconnect the generator are available here and from a link in the banner at the top of this page.

I acknowledge that my Delta UV EA-4H-10 generator should be unplugged and remain unplugged until it has been replaced.

Destruction of Generator

To qualify for the refund, we need you to cut the power cord of your Delta UV-EA-4H-10 in order to render it inoperable. We also ask that you write your initials and today’s date on the generator. Then take a photo and upload it.

What you should do:

BEFORE BEGINNING, make sure your model EA-4H-10 generator is unplugged from its power source. Instructions for how to safely disable the generator are available here and from a link in the banner at the top of this page.
Find the Ballast and follow the cord to the where it attaches to the generator. See The Disconnect Instructions pdf to identify the Ballast and find where the cord attaches to the generator
Using wire cutters cut the cord anywhere between the Ballast and the generator so that the Ballast can be removed with the Generator remaining piped into the system.
Remove the Ballast and write your initials and today’s date on the Ballast.
Take a picture of the Ballast showing the cut end and your initials with the date.
When you receive your refund, you can throw away the Ballast.

See below for an example.

Please upload your photo that shows your Delta UV EA-4H-10 generator with the power cord cut and your initials and today’s date.

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Select a file

I acknowledge that by selecting to receive a Refund, I am no longer eligible to have my Delta UV-EA-4H-10 replaced. The $900 refund represents the complete remedy against my claim for this recall.