Drive Portable Bed Rails Safety Recall

In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, Drive DeVilbiss Healthcare (Drive) is voluntarily recalling three Bed Assist Handle models and one Bed Assist Rail or Grab Rail model, which were sold between 2007 and 2021.

To read the complete CPSC Press Release click here. Health Canada's recall announcement is available here. The links are also available in the banner at the top of the page throughout this website.

This recall involves the following Drive Bed Assist Handles and Bed Assist Rail or Grab Rail:

Model	Product	Product as Sold on Amazon
15064	Bed Assist Handle	Home Bed Assist Handle
15062	Bed Assist Rail with Folding Board	Home Bed Assist Grab Rail with Bed Board
RTL15073	Home Bed Assist Handle	Home Bed Assist Handle
RTL15063-ADJ	Home Bed Assist Handle	Adjustable Height Home Bed Assist Handle

The name “Drive” and the model number are printed on a label located on the product’s metal tubing. The rails are made of white or chrome steel tubing. Models RTL15063-ADJ and RTL15073 include black non-slip padding on the grip handle and under-bed frame. Model 15062 features a wooden under-bed board attached to the grip handle.

Photos:

Consumers should immediately stop using the recalled handles and rail and register here to obtain a refund.

Model and Serial Number

The name “Drive” and the model number are printed on a label located on the product’s metal tubing

Please select the model number of your product:

Please provide the serial number of your product:

Your unit is affected by the recall and eligible for a refund

Please immediately stop using your bed assist handle or rail and continue below to register your unit.

To complete the registration process you will need:

Your recalled Bed Assist Handle or Bed Assist Rail
A permanent marker with which you can write clearly on your unit and
Device(s) with which you can take photos of the unit and upload them to this registration page.
Your purchase receipt, if available. (A receipt is not required to qualify for a refund.)

Contact Information:

First Name

Last Name

Email

Verify Email

Phone Number

Should the refund check be made payable to the name listed above?

Address:

Please let us know where to send the refund check for registrations that qualify.

Address

Apt, Unit, Suite

Country

City

Postal Code

Photo of Label showing Model and Serial Number:

Please provide a photo of the label showing the model and serial number of your product. The label is located on the product’s metal tubing. The model and serial number will be in the top left corner of the label.

Upload photo of your unit:

Click Choose File below
You can then browse to a location where your image is saved or take a new photo if using a device with a camera
Select or snap the image
Hit Done, OK, Upload
Confirm the image is showing the model and serial number clearly

Upload Image

Photo showing ‘Do Not Use’ marking:

To receive a refund, you must write prominently on your recalled unit, in permanent marker:

DO NOT USE
Your initials and
Today's date

Take a photo that shows you have marked the unit as required and which includes the model number. See below for an example:

Upload photo of your unit:

Click Choose File below
You can then browse to a location where your image is saved or take a new photo if using a device with a camera
Select or snap the image
Hit Done, OK, Upload

Upload Image

Photo of Receipt (optional):

You do not need a copy of your receipt to participate in the recall or qualify for a refund.

The refund amount that will be issued for each recalled model is listed below. If your purchase price was higher than the amount listed below for your model, and you have a valid receipt establishing the amount you paid, Drive will refund your purchase price. If you would like to provide a copy of your receipt, upload a photo of it here.

Model	Product Name	Refund Amount
15064	Home Bed Assist Handle	$43
15062	Home Bed Assist Grab Rail with Bed Board	$79
RTL15073	Home Bed Assist Handle	$40
RTL15063-ADJ	Adjustable Height Home Bed Assist Handle	$28

Upload photo of your receipt:

Click Choose File below
You can then browse to a location where your image is saved or take a new photo if using a device with a camera
Select or snap the image
Hit Done, OK, Upload

Upload Image

Drive Portable Bed Rails Safety Recall

Model and Serial Number

Your unit is affected by the recall and eligible for a refund

Please immediately stop using your bed assist handle or rail and continue below to register your unit.

Address:

Photo of Label showing Model and Serial Number:

Photo showing ‘Do Not Use’ marking:

Photo of Receipt (optional):

You do not need a copy of your receipt to participate in the recall or qualify for a refund.

Sending…